November 4, 2012

Maintenance Agreements & Current Recommendations

I don't ordinarily make recommendations anymore. One reason for this is I felt really burned when i recommended JustHost a few years ago, and my site was hacked. I asked them not to renew, spent countless hours on the phone, and they still have me listed and charging me for something i told them i did not want. So not only did they not bother helping me, but continue to cause me more grief. They are the worst host ever. So i removed them from my recommendation list, and eventually threw out all my recommendations. But I feel good about the following two recommendations, and although they are pricey, they are worth the cost.
Firstly I won't recommend something that hasn't been through the ringer with me, their tech support, their forum, and their problem solving ability. Those the the fundamental qualities you should look for in a good product or a good service.

For WordPress Forms, I now exclusively use Gravity Forms.

I formerly used some of the free forms available on, but no longer. Gravity Forms has everything listed above, and a whole lot more. I've been able to create registration forms, paypal connection forms from the plugin. You can program the forms for conditional elements, so for example if you are collecting an address from the form, and you have some dependent questions based on their answer, you can hide or add other elements to the form following that element. And you can program the form to show previously obtained information to solve the problem of their having to answer the same question over again. I don't believe any form found on will do those things easily, and again with the qualities listed above - technical support either through a very active forum or their staff members.

The other recommendation I have is for Backup Buddy, from  This plugin does an amazing job, and again it is constantly improving. They have a dedicated support staff, a lively forum, and do a very decent job of fielding all the sorts of questions arising from its use.

I incorporate both of these things in sites where I have a professional need of their use, and rely on them heavily. When I develop a site using WordPress, and have a maintenance agreement, my clients get both of these plugins. The maintenance agreement allows me to update the plugins on a regular basis,  and keep their registration current.

For sites that I develop and clients decline the maintenance agreement they have the plugin but won't be able to update the plugin to the latest version, and their registration will eventually lapse.

In other words its the cost of the plugins that are pay forwarded for the use of the plugins. They will continue to be used in the site, will still function, but there is no guarantee that the next major revision of WordPress will work with the lapsed version of the plugin. So everything has to be kept up to date.

That's why I think the maintenance agreement is important. For security, compatibility, and peace of mind.

Update: I no longer use ithemes for backing up. Currently i am using updraft plus + aws. I continue to use GF and always recommend for hosting.

Edward Rosenthal

Edward worked at Lawrence Berkeley Laboratory in the hills of Berkeley Ca in the 70's, where the current internet backbone was being developed. He consulted scientists and programmed in fortran, cobol, pascal, C, and Oracle and Informix 4gl's. He worked corporate in the city as a freelancer for 12 years. Higher Source Web Sites started developing web sites in 2001, while in the real estate business. He started blogging and developing sites for his colleagues and his company, then other Real Estate companies. His background in business programming, database administration, & software development made staying within the soft technologies more appealing than other choices. He lives in Santa Rosa Ca with his wife Pam and runs a beagle rescue with Pam, teaches chess, and loves music and cinema.

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